Why Customer Service should always be the Top Priority

Why Customer Service should always be the Top Priority

Part of owning a business is choosing your business’s priorities. Many business owners choose profitability or visibility as a priority and are surprised when their business has problems. No matter what type of business you run, customer service is a value that extends into other aspects of the business and promotes overall well-being. Here’s why customer service should always be the top priority:

 Keeps Employees Focused.

Giving your employees a top priority to keep in mind will help them to remain focused throughout the day. This will help them shape all their decisions, interactions, and thought processes throughout the day. If your customers know that the highest goal you have in mind is to provide excellent customer service, they will spend their time at work striving to meet and exceed their standards from the previous day.

Keeps Customers Happy.

When you’re focused on customer service, your customers will be happy. When you have happy customers, you are more likely to have repeat customers. Make it known to your customers and the public that customer service is the highest priority for you. This will make you extremely competitive amongst other similar businesses.

Promotes Positive Image of the Business.

By making customer service a top priority, you’re letting people know that they matter. This will promote a positive image of your business because ultimately, your customers are people. When you spend the time listening to a customer or fixing an issue, your customer will appreciate that so much. If your customers feel honored and respected, they want to come back.

Promoting a Positive Image Helps Profitability.

If you are promoting a positive image of your business, this is going to translate into more customers walking in your doors. More customers walking in your doors leads to increased profitability. Owning and operating a profitable business is a cycle, but it all begins with customer service – how highly you can prioritize your customers.

If you want to hire employees who have been well trained in customer service procedures and policies, contact Award Staffing. We have a database of reputable employees who have a long history of working in customer service jobs and who will be able to add to your company’s overall image.

How to Choose a Staffing Agency

Staffing agencies are a great way to find the staff best suited to your needs, skill requirements, and company culture, but how do you find and choose the best one for you? Here are some tips. 

Do a Google Search.

The easiest and simplest way to find a staffing agency in your area is to do a Google search. The best way to do this is to simply insert the name of your city or industry your company is in, followed by the term “staffing agency.” For example, if you owned a restaurant in Los Angeles, you could input “restaurant staffing agency Los Angeles,” You may need to play around with the keywords a little bit, but you will quickly attain results.

Use Word of Mouth.

If you have colleagues who own businesses or who have used staffing agencies in the past, ask them the name of the staffing agency they used. Referrals are a great way to find business hires because your colleagues will be able to vouch for their past experiences with that staffing agency.

Compare Your Needs to Their Services.

Once you have found several appropriate staffing agencies, it’s time to compare them. Which ones offer services for the positions you have open. Are your needs one of their specialties or a secondary service they “also offer” in addition to where they concentrate their efforts?

Assess Previous Success Stories.

Look for testimonials and success stories on the staffing agency’s website. If you can’t find any, don’t hesitate to call the staffing agency and ask them to provide it to you. Why waste your time and money on a staffing agency that doesn’t have a high placement success rate?

If you’re looking to hire a reputable staffing agency, contact Award Staffing. We have a history of placing our customers with top-notch employees who are ready to get to work from the first day. We will work with you to make sure we understand all of your priorities and needs when you’re trying to staff your company.

Improve Employee Productivity

If you own a business that has multiple interactions with clients or customers, you know how important it is for your employees to be productive. If an employee isn’t productive for a day, it can really hurt your sales, workflow, and even your other employees. If one or more of your employees has been lagging in the productivity department, you need to step in and do something. Here’s how to improve the productivity of your employees:

Be Concise

Some of your employees may not be entirely productive because they’re confused or unclear about your instructions. In order to remedy this, try to be as concise as possible when speaking with your employees. Instead of adding anecdotes or tangents to your instructions, give your employees one or two clearly-defined tasks and make sure they understand before moving on to the next subject.

Encourage Open Communication

If an employee is confused about a particular task in a closed-communication environment, he or she will waste more time trying to figure it out alone than if they asked for your advice. For this reason, you should always encourage open communication with your employees. Ensure that they free to talk to you should a question or problem arise.

Hold Regular Meetings

Some employees can veer off-task over time because they are used to doing something a certain way or forget the importance of a certain task. If you hold regular meetings about your company’s goals, it will be much easier for your employees to be productive. They will be reminded of the goals and tasks on a regular basis and much more likely to adhere to them than if they are expected to remember lofty goals from infrequent meetings.

Allow For Different Work Styles

If you truly want to improve the productivity of your employees as much as possible, allow for different work styles. This could mean allowing employees work at their preferred hours – when appropriate and/or develop their own processes for getting work done. Whatever you decide, make sure to let your employees know that they are free to do the work in whichever way they choose as long as the result is consistent with your goals.

Sometimes, the real culprit is understaffing. Contact Award Staffing and we can help match you up with employees who are receptive to feedback and who can work quickly without compromising on their work’s integrity.

Why Internships Are So Helpful

No matter what stage you’re at in your educational pursuits, you have probably been advised to take an internship. This is great advice to follow. Here’s why internships are so helpful.

Teach You Relevant Skills

When you take an internship, you will be working as if you were an actual employee of that company. This is great for those who are just starting out in their career, because you will learn relevant skills. For example, if you take on an internship at a medical office and do administrative work, these skill sets that can be translated over to your next job.

Help You Determine Which Career is a Good Fit

The great feature of an internship is that it’s usually short-term and is equally a learning experience as it is an occupational experience. One of the perks of this is that you are able to determine which career is a good fit. Because internships are short-term in nature, you can usually have several internships within a one or two-year time frame. This is a great opportunity to discover which type of work best suits you.

Make Long-Lasting Professional Connections

Many employers like hiring their interns upon completion of the internship for several reasons. The first reason is that training is already completed. In addition, the intern has a proven track record of being able to get the job done successfully. Finally, the employer feels comfortable with and trusts the employee. If you have an internship and make a great impression, there is a good chance that you will receive a job offer upon completion.

Prepare You for the Workforce

Even if you aren’t offered a job as a result of your internship, it’s still a valuable experience. The transition from education into the workforce can be a difficult one, and an internship aims to combat that learning curve by slowly easing you into the workforce.

If you would like an internship but need help finding one, contact Award Staffing. We will be able to sit down with you and talk about your needs and expectations for your learning goals. We will then help you connect with a company that is committed to helping you achieve those goals in a timely manner.