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Customer Service Representative Job Description

Below is a sample job description for Customer Service Representatives. *Please note that each opportuntity varies.

Customer Service Representative: This job consists of providing customers with knowledgeable information about products and services via telephone or in person. Also requires polite handling and resolving of any complaints or concerns as well as follow-ups to ensure customer is satisfied. 

This position may entail the following:

  • Keeping records of all customer interactions
  • Record details of inquiries, sales, comments, and complaints
  • Transferring unresolved customers to correct management
This position may require:

  • Positive attitude
  • Polite communication skills

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