One of the most important things to us at Award, is that we always provide our clients and associates with unsurpassed service. As the number one staffing agency in Minnesota, as well as one of the top 175 places to work in Minnesota for 6 years in a row; we are constantly striving to improve our processes to make them easier for both sides and to let our clients know that we value them.
Whether you are a client based company or a customer based company, there are a number of good ways to provide unsurpassed service. Here are our top recommendations for how you can provide your clientele excellent service.
1. Treat Your Employees Well & Create a Stellar Company Culture
You may be wondering what this has to do with your clients, and the truth is; everything. Good service starts with people who are excited to come to work every day and perform their best. If you are understanding about your employees’ needs and intentionally create a culture that they want to be a part of, it will create a trickle-down effect and in-turn, they will go above and beyond for clients. Showing concern for the well-being of your employees will also result in fewer call outs and less tardiness, meaning there will be consistency in which staff member your client is working with.
2. Be Timely and Responsive
There is nothing more frustrating from a customer’s perspective than trying to reach someone with a pressing question or concern, and not hearing back for days or weeks at a time. If a client is trying to get ahold of you, it’s for a reason. Being timely in your responses and on-time for meetings/events shows professionalism and that you respect your client’s time. Remember, your clients have more than one option for who they want to work with; if you want them to keep using your services, being timely and responsive is essential.
3. Show Up in Person
This is particularly important if you are local. In the current digital age, nothing compares with human-to-human interaction. If your client is having an issue, meeting them at their location to discuss how it’s going to be resolved will set you apart from other companies in your industry. It also shows your client that you genuinely care. Making an effort to do this regularly will also build a trust factor between you and your client, as they will get to know you on a more personal level.
4. Go Above and Beyond
Although it is a business relationship, if you want to be the company that your clients refer out, you’ll need to do something beyond just the duties that they hire you for. Every year, we at Award give our clients flowers and holiday cards, and we often provide lunch for our longest partnerships. This is what will separate you from your competitors and make your clients want to leave you good reviews. Any company can do what they were hired to do, but it’s only a select few that choose to take it a step further.
Keeping in regular contact with your clients and checking in with them to see how everything is going is an important habit to get into. Even if everything seems like it’s going fine, keeping them updated and asking how everything is going is good practice. There is enough ghosting in this world as it is, don’t sign a new client, complete the job, and then disappear. Especially if you are a staffing agency that has associates working at your client’s sites.
If your company is in need of employees, we at Award are here to help. Contact us with your staffing needs here.