Finding Your Customer Service Employees

Many times, the candidate on paper is not the same as the candidate that comes in for an interview. Award Staffing can help take the pain out of the hiring process. Our industry leading recruiters will source both active and passive candidates by thoroughly screening, interviewing, and completing skills test so you can choose from a handful of top candidates. We act as an extension of your hiring team, freeing you to focus on your business.

MAINTAINING SERVICE LEVELS

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Our candidates for customer service positions are required to pass several precise skills tests. Candidates who pass our industry-standard skills testing will then be interviewed using behavioral-based techniques to identify past performance in work-related situations.

IMPROVING EFFIENCY

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We design our processes to gauge a candidate’s speed as well as their accuracy when executing service-related tasks. By assessing relevant job skills like data entry, spelling, inbound aptitudes, and listen skills our team is able provide you with employees that will improve your team’s efficiency.

ENHANCED CUSTOMER SERVICE

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We place a great emphasis and focus on finding candidates that have a propensity for strong people and customer service related skills .

We screen candidates character traits associated with high quality customer service representatives including the following areas: cooperativeness, assertiveness, patience, customer focus, positive attitude, problem-solving, multitasking, and quality service.

Our Specialties

Whether you need employees to cover peak workloads, special projects, or staff vacations, our comprehensive sourcing and screening practices allow us to deliver top administrative and clerical employees in the Twin Cities Metro.

We support hundreds of businesses in Minnesota with positions across a wide scope of roles and industries, including those listed below:

• Customer Service Representatives
• Call Center Team Leads
• Call Center Supervisors
• Account Representatives
• Inbound Call Center Agents
• Shift Supervisors
• Outbound Call Center Agents

• Administrative Assistants
• Data Entry Specialists
• Receptionists
• Schedulers
• Human Resources Assistants
• Human Resources Generalists
• Business Retention Agents
• Sales Associates

• Office Administrators
• Office Assistants
• Office Managers
• Office Coordinators
• Bookkeepers
• Executive Assistants
• Order Processor Agents
• Collection Agency Representatives

CONNECT WITH US

If you are interested in taking your organization to a level of success unknown previously, connect with us. We can help you anticipate your need for positions, properly and expertly vet candidates for job openings and lead the entire placement process so you can focus on continually improving your company.