Tag Archive for: Employee Customer Service

How to Provide Unsurpassed Service

/in

One of the most important things to us at Award, is that we always provide our clients and associates with unsurpassed service. As the number one staffing agency in Minnesota, as well as one of the top 175 places to work in Minnesota for 6 years in a row; we are constantly striving to improve our processes to make them easier for both sides and to let our clients know that we value them.

Whether you are a client based company or a customer based company, there are a number of good ways to provide unsurpassed service. Here are our top recommendations for how you can provide your clientele excellent service.

1. Treat Your Employees Well & Create a Stellar Company Culture

You may be wondering what this has to do with your clients, and the truth is; everything. Good service starts with people who are excited to come to work every day and perform their best. If you are understanding about your employees’ needs and intentionally create a culture that they want to be a part of, it will create a trickle-down effect and in-turn, they will go above and beyond for clients. Showing concern for the well-being of your employees will also result in fewer call outs and less tardiness, meaning there will be consistency in which staff member your client is working with.

2. Be Timely and Responsive

There is nothing more frustrating from a customer’s perspective than trying to reach someone with a pressing question or concern, and not hearing back for days or weeks at a time. If a client is trying to get ahold of you, it’s for a reason. Being timely in your responses and on-time for meetings/events shows professionalism and that you respect your client’s time. Remember, your clients have more than one option for who they want to work with; if you want them to keep using your services, being timely and responsive is essential.

3. Show Up in Person

This is particularly important if you are local. In the current digital age, nothing compares with human-to-human interaction. If your client is having an issue, meeting them at their location to discuss how it’s going to be resolved will set you apart from other companies in your industry. It also shows your client that you genuinely care. Making an effort to do this regularly will also build a trust factor between you and your client, as they will get to know you on a more personal level.

4. Go Above and Beyond

Although it is a business relationship, if you want to be the company that your clients refer out, you’ll need to do something beyond just the duties that they hire you for. Every year, we at Award give our clients flowers and holiday cards, and we often provide lunch for our longest partnerships. This is what will separate you from your competitors and make your clients want to leave you good reviews. Any company can do what they were hired to do, but it’s only a select few that choose to take it a step further.

5. Communicate

Keeping in regular contact with your clients and checking in with them to see how everything is going is an important habit to get into. Even if everything seems like it’s going fine, keeping them updated and asking how everything is going is good practice. There is enough ghosting in this world as it is, don’t sign a new client, complete the job, and then disappear. Especially if you are a staffing agency that has associates working at your client’s sites.

If your company is in need of employees, we at Award are here to help. Contact us with your staffing needs here.

Why Customer Service should always be the Top Priority

/in

Part of owning a business is choosing your business’s priorities. Many business owners choose profitability or visibility as a priority and are surprised when their business has problems. No matter what type of business you run, customer service is a value that extends into other aspects of the business and promotes overall well-being. Here’s why customer service should always be the top priority:  

Keeps Employees Focused

Giving your employees a top priority to keep in mind will help them to remain focused throughout the day. This will help them shape all their decisions, interactions, and thought processes throughout the day. If your customers know that the highest goal you have in mind is to provide excellent customer service, they will spend their time at work striving to meet and exceed their standards from the previous day.

Keeps Customers Happy

When you’re focused on customer service, your customers will be happy. When you have happy customers, you are more likely to have repeat customers. Make it known to your customers and the public that customer service is the highest priority for you. This will make you extremely competitive amongst other similar businesses.

Promotes Positive Image of the Business

By making customer service a top priority, you’re letting people know that they matter. This will promote a positive image of your business because ultimately, your customers are people. When you spend the time listening to a customer or fixing an issue, your customer will appreciate that so much. If your customers feel honored and respected, they want to come back.

Promoting a Positive Image Helps Profitability

If you are promoting a positive image of your business, this is going to translate into more customers walking in your doors. More customers walking in your doors leads to increased profitability. Owning and operating a profitable business is a cycle, but it all begins with customer service – how highly you can prioritize your customers.

If you want to hire employees who have been well trained in customer service procedures and policies, contact Award Staffing. We have a database of reputable employees who have a long history of working in customer service jobs and who will be able to add to your company’s overall image.

 

FINDING YOUR TALENT

Want to learn more about how Award Staffing can help your organization with your staffing and employment needs? Start by providing our team with a few pieces of information about yourself, and we will take care of the rest.

  • This field is for validation purposes and should be left unchanged.

Train Your Employees to Maximize Customer Service

/in

Customer service is imperative in almost every line of business; therefore, it makes sense that your employees should know how to maximize their customer service skills. Here are a few of our favorite tips for training your employees to maximize their customer service skills.

Encourage Smiling-

Smiling is a universal way of being friendly. In almost every culture, a smile can show another person that you’re friendly, ready to help, and perceptive of their needs. Therefore, you need to remind your employees to smile when they’re interacting with your customers, even if they aren’t necessarily “happy.

Encourage Positive Reinforcement-

Another pinnacle of customer service is ensuring that the customer feels like they’re being heard. One way in which your employees can accomplish this is by practicing positive reinforcement. For example, if a customer is complaining about something, your employee can repeat what they’re saying back to them and acknowledge it.

Encourage “The Customer is Always Right”-

No matter what, the customer is always right. You need to train your employees to adopt this mindset – even when interacting with particularly difficult customers. It will reduce conflict and encourage customer loyalty. Employees who tend to be impatient are not a good fit for customer service roles.

If you need to hire a new employee to handle customer service relations, contact Award Staffing. We will be able to match you up with someone who is friendly, engaging, outgoing, and driven.

 

FINDING YOUR TALENT

Want to learn more about how Award Staffing can help your organization with your staffing and employment needs? Start by providing our team with a few pieces of information about yourself, and we will take care of the rest.

  • This field is for validation purposes and should be left unchanged.