Tag Archive for: Conflict at work

How Twin Cities Companies Deal with Angry Employees

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An angry employee can quickly upset an otherwise positive work environment and, if ignored, can escalate into violence. This can be a difficult situation to handle. Here are some practical pointers to help.

It always starts with communication and communication begins with listening. This doesn’t mean you forget your role as manager, but rather that enable yourself to fulfill it better by listening to the details in order to understand the big picture

· Set an appointment – in a safe a private place.
· Remain calm and just listen – you don’t know how to proceed if you don’t’ get a clear message.
· Respect them as an individual – be personable, professional, and kind.

If the cause of their anger is connected to work:

· Give them an opportunity to express how they feel they’ve been wronged and ask them to share what they think needs to be done.
· Acknowledge the angry employee’s feelings.
· Assure them that you will get more information and meet with them again – set a specific date.
· Talk to others involved and get an honest picture of the situation. You can’t deal correctly with the circumstances until you know what’s happening.

If the cause of their anger is separate from work:

· Sometimes a listening ear was all they needed.
· Give them support, make suggestions for them to follow, and tell them you will check back.
· Remind them that their anger is affecting their work and your workplace and must stop.
· Talk about the positive things they have brought to the workplace and encourage them not to lose sight of them.
· Be kind, but firm about your expectations and the consequences that will result from a continued problem.

Keep it private and give them time to sort out their emotions from your talk before sending them back to their task – especially if they interact with other employees.

Keeping a positive workplace begins with hiring right. If you’re in need of a new employee to work for your company, contact Award Staffing. We will be able to help you find an employee who is a good fit for your business and culture.

 

FINDING YOUR TALENT

Want to learn more about how Award Staffing can help your organization with your staffing and employment needs? Start by providing our team with a few pieces of information about yourself, and we will take care of the rest.

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How to Resolve Anger and Conflict in the Workplace

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If you work in a place of employment with other people, conflict will arise at some point or another. While the severity of the conflict will range from situation to situation, the principles behind resolving anger and conflict in the workplace remain the same. If you can successfully avert anger and conflict in the workplace, you will be much better equipped for whatever your career endeavors throw at you. Here’s how to resolve anger and conflict in the workplace:

Figure Out The Root Issue

There is always a root issue behind every form of conflict, including in the workplace. Whatever the root issue is, for example – jealousy or frustration, knowing and understanding it is very important in finding a resolution. This knowledge allows you to empathize with and understand the person with whom you are in conflict. Often, this is the first step in reaching a peaceful solution.

Utilize Assertive Communication

In a conflict, it’s important to communicate your needs assertively. With passivity and aggression being the two extremes, assertion generally tends to be the best form of communication to problem-solve and understand simultaneously. You must be willing to assert your needs and expectations clearly, while also listening to your colleague do the same, if you want to resolve your differences.

Brainstorm Possible Solutions

If you want to find a solution, brainstorm possible ideas together! Doing this will put you and your colleague on an equal playing field as you work together to fix the workplace tension.

Get Superiors Involved if Necessary

Sometimes, conflicts can be so complicated that neither party wants to compromise or budge on a certain issue. If this is the case and the conflict is impeding your ability to work, you will have to get superiors involved. Though this could be embarrassing, it’s sometimes necessary to have an objective third party involved in the conflict to help a fair solution be reached.

 

FINDING YOUR TALENT

Want to learn more about how Award Staffing can help your organization with your staffing and employment needs? Start by providing our team with a few pieces of information about yourself, and we will take care of the rest.

  • This field is for validation purposes and should be left unchanged.